FAQs

1. What is BatterGrip?
BatterGrip is an innovative brand specializing in baseball/softball bat grips made with high-quality materials, offering enhanced comfort, grip, and control during the game. Our products are designed to elevate players' performance and experience on the field.

2. What makes BatterGrip's grips unique?
Batter Grip grips are crafted using natural rubber (Hevea Brasiliensis), contains latex, that provides superior comfort, durability, and grip compared to traditional materials. They are designed to help athletes focus on their game without worrying about slips or discomfort.

3. Why does the grip lose the shiny appearance?
Our grips are produced with a high quality natural rubber. They are coated in silicone to shine and preserve the rubber. After a few uses the grip will lose some of its shine, but maintain all of its functionality! The feel of the grip actually improves with each use!

4. Do you ship worldwide?
Currently, we only ship within the United States. If you have any questions about our shipping policies, feel free to contact our team at info@battergrip.com.

5. How does the shipping process work?
Shipping is handled through Shopify’s system and follows best logistical practices to ensure your order arrives on time. Once your order is shipped, you will receive a confirmation email with tracking information.

6. How can I contact BatterGrip's team?
You can reach us at info@battergrip.com. Our team is always available to answer questions or assist with any inquiries regarding your order or our products.

7. Do you offer product customization?
We work with standardized products. However, we are open to suggestions of colors to meet specific player needs. Please reach out to info@battergrip.com for more information about customization possibilities.

8. Can I return or exchange my order?
If you encounter any issues with your order, please contact us within 30 days of receiving your merchandise. Our team will review your case and guide you through the return or exchange process in accordance with our policies and terms of purchase.

9. What payment methods do you accept?
We accept various payment methods through Shopify’s platform, including credit cards, PayPal, and other secure options. Our priority is to provide a fast, safe, and reliable shopping experience for all our customers.

10. Can you explain how easy it is to apply BatterGrip to a bat?
Yes! Applying BatterGrip to a bat is designed to be quick and simple. Here’s a step-by-step guide to make it easy:

    1.    Prepare the Bat – Ensure the bat handle is clean and dry. If there’s an existing grip, remove it completely.

    2.    Unfold the BatterGrip – Take the grip out of the packaging and unfold it.

    3.    Start at the Top (Barrel to the bottom) – Place the narrow end of the BatterGrip at the bottom of the handle (near the knob) and begin wrapping it around.

    4.    Wrap Tightly & Evenly – Continue wrapping down the handle, overlapping the edges about 3/4 of the grip.

    5.    Secure the End – Once you reach the bottom, use the provided finishing tape to secure the grip in place.

    6.    Press & Set – Firmly press along the grip to ensure it adheres well before use. 

No extra tools or adhesives are required, making it a hassle-free process!